Senior Modern Workplace Engineering Lead (Remote)

Southern New Hampshire University; Wilmington (VT); Remote; USD 97,000 - 155,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision plans

PTO 5 weeks

Retirement plan

Job summary

Southern New Hampshire University seeks a Modern Workplace Engineering Manager to lead daily operations, engineering, and continuous improvement of Modern Workplace services.

You will guide engineers and administrators while actively engaging in design, troubleshooting, implementation, and escalation support across Microsoft 365, endpoint management, collaboration, identity, automation, and related technologies.

Qualifications

• Seven or more years of progressive experience in Microsoft 365, endpoint engineering, infrastructure, systems administration, Modern Workplace technologies, or a related technical field.
• Bachelor's degree or equivalent years of experience in lieu of degree acceptable.
• Strong hands-on experience with Microsoft 365 administration and at least two major Modern Workplace disciplines, such as endpoint management, collaboration, identity, automation, messaging, or device engineering.
• Experience reviewing technical designs, scripts, configurations, implementation plans, and operational documentation.
• Demonstrated experience coaching technical employees, managing performance, and supporting career development.
• Experience managing competing operational priorities, escalations, projects, and technical resources.

Responsibilities

• Provide hands-on technical leadership across Microsoft 365, endpoint management, collaboration, identity, security, automation, and device-management technologies.
• Serve as a senior escalation point for complex technical incidents, service disruptions, implementation challenges, and architectural decisions.
• Participate directly in technical discovery, solution design, configuration, testing, deployment, troubleshooting, and documentation when needed.
• Review technical designs, implementation plans, scripts, configurations, and operational procedures for quality, security, scalability, and supportability.
• Manage work intake, prioritization, resource assignment, execution, and follow-through across operational and project-based work.
• Establish clear technical standards, engineering practices, documentation requirements, and accountability expectations.
• Conduct regular one-on-one meetings, performance discussions, technical coaching, and professional-development planning.
• Identify skill gaps and create opportunities for cross-training, knowledge sharing, mentoring, and technical growth.
• Partner with the Director on platform strategy, architecture, workforce planning, budgeting, vendor management, and service improvement.
• Coordinate technical delivery across Microsoft 365, Intune, Windows, macOS, MECM, Autopilot, Teams, SharePoint, OneDrive, Entra ID, Power Platform, Copilot, and related technologies.
• Work with Information Security, Infrastructure, Enterprise Applications, Service Management, and other ITS teams to design and deliver secure, reliable solutions.
• Develop automation and encourage the use of scripting, standardization, and repeatable engineering practices.
• Monitor service performance, technical debt, workload distribution, platform health, and delivery outcomes.
• Communicate technical risks, dependencies, status, resource needs, and recommendations to leadership and stakeholders.
• Represent Modern Workplace Engineering in technical reviews, governance forums, project meetings, and operational discussions.

Skills

Microsoft 365

Endpoint engineering

Infrastructure

Systems administration

Modern Workplace

Education

Bachelor's degree or equivalent

Job description

Southern New Hampshire University seeks a Modern Workplace Engineering Manager to lead daily operations, engineering, and continuous improvement of Modern Workplace services.

You will guide engineers and administrators while actively engaging in design, troubleshooting, implementation, and escalation support across Microsoft 365, endpoint management, collaboration, identity, automation, and related technologies.