Remote Modern Workplace Engineering Lead

Southern New Hampshire University; West Virginia; Remote; USD 97,000 - 155,000; Full time

Benefits offered by this job

Free tuition program

Employer-funded retirement

Health insurance

Paid time off

Holidays

Job summary

Southern New Hampshire University is seeking a Modern Workplace Engineering Manager to lead a team of engineers and administrators. You will guide daily operations, design, troubleshoot, and implement across Microsoft 365, endpoint management, collaboration, identity, and related technologies.

You will translate strategy into technical roadmaps, coach staff, and drive secure, scalable deployments while partnering with leadership on budgeting and service improvement.

Qualifications

• Seven or more years of progressive experience in Microsoft 365, endpoint engineering, infrastructure, systems administration, Modern Workplace technologies, or a related technical field.
• Three or more years of formal people-management, supervisory, technical‑leadership, or team‑leadership experience.
• Bachelor's degree or equivalent years of experience in lieu of degree acceptable
• Strong hands‑on experience with Microsoft 365 administration and at least two major Modern Workplace disciplines, such as endpoint management, collaboration, identity, automation, messaging, or device engineering.
• Experience troubleshooting complex technical issues and guiding engineers through resolution.
• Experience designing, implementing, and supporting enterprise‑scale technology solutions.
• Experience reviewing technical designs, scripts, configurations, implementation plans, and operational documentation.
• Demonstrated experience coaching technical employees, managing performance, and supporting career development.
• Experience managing competing operational priorities, escalations, projects, and technical resources.
• Working knowledge of IT service‑management, security, governance, and change‑management practices.
• Strong communication, decision‑making, organizational, and stakeholder‑management skills.

Responsibilities

• Lead, coach, and develop a team of Modern Workplace engineers and administrators.
• Provide hands‑on technical leadership across Microsoft 365, endpoint management, collaboration, identity, security, automation, and device‑management technologies.
• Serve as a senior escalation point for complex technical incidents, service disruptions, implementation challenges, and architectural decisions.
• Participate directly in technical discovery, solution design, configuration, testing, deployment, troubleshooting, and documentation when needed.
• Review technical designs, implementation plans, scripts, configurations, and operational procedures for quality, security, scalability, and supportability.
• Manage work intake, prioritization, resource assignment, execution, and follow-through across operational and project-based work.
• Translate departmental strategy and institutional requirements into technical roadmaps, delivery plans, and team assignments.
• Establish clear technical standards, engineering practices, documentation requirements, and accountability expectations.
• Conduct regular one‑on‑one meetings, performance discussions, technical coaching, and professional‑development planning.
• Identify skill gaps and create opportunities for cross‑training, knowledge sharing, mentoring, and technical growth.
• Partner with the Director on platform strategy, architecture, workforce planning, budgeting, vendor management, and service improvement.
• Coordinate technical delivery across Microsoft 365, Intune, Windows, macOS, MECM, Autopilot, Teams, SharePoint, OneDrive, Entra ID, Power Platform, Copilot, and related technologies.
• Work with Information Security, Infrastructure, Enterprise Applications, Service Management, and other ITS teams to design and deliver secure, reliable solutions.
• Support incident, problem, change, request, release, and configuration‑management practices.
• Evaluate emerging technologies and recommend improvements to the Modern Workplace environment.
• Develop automation and encourage the use of scripting, standardization, and repeatable engineering practices.
• Monitor service performance, technical debt, workload distribution, platform health, and delivery outcomes.
• Communicate technical risks, dependencies, status, resource needs, and recommendations to leadership and stakeholders.
• Represent Modern Workplace Engineering in technical reviews, governance forums, project meetings, and operational discussions.
• Other responsibilities as assigned

Skills

Microsoft 365 administration

Endpoint management

People management

Communication skills

IT governance

Education

Bachelor's degree or equivalent

Tools

Intune

Windows

macOS

MECM

Autopilot

Teams

SharePoint

OneDrive

Entra ID

Power Platform

Copilot

Job description

Southern New Hampshire University is seeking a Modern Workplace Engineering Manager to lead a team of engineers and administrators. You will guide daily operations, design, troubleshoot, and implement across Microsoft 365, endpoint management, collaboration, identity, and related technologies.

You will translate strategy into technical roadmaps, coach staff, and drive secure, scalable deployments while partnering with leadership on budgeting and service improvement.