Remote Modern Workplace Engineering Lead

Southern New Hampshire University; Yorktown (VA); Remote; USD 97,000 - 155,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision plans

PTO 5 weeks + holidays

Retirement plan

Job summary

Southern New Hampshire University is seeking a Modern Workplace Engineering Manager to lead a team of engineers and administrators responsible for the daily operation and continuous improvement of Modern Workplace services. You will guide technical design, troubleshooting, and escalation across Microsoft 365, endpoint management, collaboration, identity, automation, and related technologies.

You will report to the Director of Modern Workplace Engineering and drive platform strategy, governance,

Qualifications

• Seven or more years of progressive experience in Microsoft 365, endpoint engineering, infrastructure, systems administration, or related fields.
• Bachelor's degree or equivalent years of experience in lieu of a degree acceptable.
• Strong hands-on experience with Microsoft 365 administration and at least two Modern Workplace disciplines.
• Experience reviewing technical designs, scripts, configurations, and operational documentation.
• Proven experience coaching technical employees, managing performance, and supporting career development.
• Experience managing competing operational priorities, escalations, projects, and resources.

Responsibilities

• Provide hands-on technical leadership across Microsoft 365, endpoint management, collaboration, identity, security, automation, and device-management technologies.
• Serve as a senior escalation point for complex incidents, service disruptions, and architectural decisions.
• Participate in discovery, design, configuration, testing, deployment, troubleshooting, and documentation.
• Review designs, implementation plans, scripts, configurations, and procedures for quality, security, scalability, and supportability.
• Manage work intake, prioritization, resource assignment, execution, and follow-through across work streams.
• Establish standards, engineering practices, documentation, and accountability.
• Conduct regular one-on-one meetings, performance discussions, and coaching.
• Identify skill gaps and create opportunities for cross-training and mentoring.
• Coordinate platform strategy, architecture, budgeting, and vendor management with leadership.
• Coordinate delivery across Microsoft 365, Intune, Windows, macOS, MECM, Autopilot, Teams, SharePoint, OneDrive, Entra ID, Power Platform, Copilot.
• Collaborate with Information Security, Infrastructure, Enterprise Applications, and Service Management teams to deliver secure, reliable solutions.
• Develop automation and promote scripting and repeatable engineering practices.
• Monitor service performance, technical debt, and delivery outcomes.
• Communicate risks, dependencies, and status to leadership and stakeholders.
• Represent Modern Workplace Engineering in governance forums and project meetings.

Skills

Microsoft 365 administration

Endpoint management

Identity management

Automation

Collaboration tools

Technical leadership

Coaching staff

Resource management

Education

Bachelor's degree or equivalent

Tools

Intune

Windows

macOS

MECM

Autopilot

Teams

SharePoint

OneDrive

Entra ID

Power Platform

Copilot

Job description

Southern New Hampshire University is seeking a Modern Workplace Engineering Manager to lead a team of engineers and administrators responsible for the daily operation and continuous improvement of Modern Workplace services. You will guide technical design, troubleshooting, and escalation across Microsoft 365, endpoint management, collaboration, identity, automation, and related technologies.

You will report to the Director of Modern Workplace Engineering and drive platform strategy, governance,