Mobility Service Operations Manager

VANTAGE MOBILITY LLC; South Brunswick (NJ); On-site; USD 65,000 - 95,000; Full time

Job summary

Vantage Mobility is seeking a Service Manager to oversee service operations, ensuring high-quality workmanship and customer satisfaction. You will manage technicians, coordinate service activities, and ensure compliance with safety standards and regulations.

The role focuses on leading daily operations, improving processes, and collaborating with other departments to enhance efficiency and client outcomes.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in a service, manufacturing, production, or automotive environment.
• Strong technical, mechanical, or service management skills related to mobility or vehicle service operations.
• Valid driver's license; additional technical certifications as applicable.

Responsibilities

• Manage daily service operations, including scheduling, workflow, and resource allocation.
• Supervise, train, and support service technicians to ensure quality, safety, and productivity standards.
• Ensure repairs, installations, and service work are completed accurately, on time, and in compliance with company and regulatory requirements.
• Serve as a point of contact for service-related customer concerns and resolutions.
• Monitor service performance metrics and implement process improvements.
• Coordinate with other departments to support operational efficiency and customer satisfaction.

Skills

Leadership

Team management

Scheduling

Customer service

Troubleshooting

Education

High school diploma

Associate or bachelor's preferred

Tools

Scheduling software

MS Office

Job description

Vantage Mobility is seeking a Service Manager to oversee service operations, ensuring high-quality workmanship and customer satisfaction. You will manage technicians, coordinate service activities, and ensure compliance with safety standards and regulations.

The role focuses on leading daily operations, improving processes, and collaborating with other departments to enhance efficiency and client outcomes.