Mobility Operations & Customer Experience Lead

Exoben Inc.; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Exoben Inc. is seeking a Mobility Services Manager to lead its mobility service operations in the United States. You will oversee service delivery, customer experience, and operational performance across mobility platforms, ensuring reliability and efficiency in line with Exoben’s standards.

You will work closely with fleet operations, software teams and customer support to optimize processes, scale services, and maintain compliance with evolving regulations and policies.

Qualifications

• Bachelor’s degree in Business, Operations or related field.
• Experience in mobility services, transportation or service operations.
• Strong focus on service delivery and customer experience.
• Organized, customer-focused and results-driven.

Responsibilities

• Manage daily mobility service operations.
• Ensure high-quality service delivery and customer satisfaction.
• Coordinate fleet, logistics and support teams.
• Monitor service performance and efficiency.
• Identify opportunities to improve operations.
• Manage service expansion and scaling.
• Ensure compliance with operational standards.

Skills

Mobility services experience

Service delivery

Customer experience

Organization & planning

Education

Bachelor's degree in Business/Operations

Master's degree (advantage)

Job description

Exoben Inc. is seeking a Mobility Services Manager to lead its mobility service operations in the United States. You will oversee service delivery, customer experience, and operational performance across mobility platforms, ensuring reliability and efficiency in line with Exoben’s standards.

You will work closely with fleet operations, software teams and customer support to optimize processes, scale services, and maintain compliance with evolving regulations and policies.