Operations Manager: Field & Service Excellence

Lifeway Mobility Holdings LLC; Hartford (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Lifeway Mobility Holdings LLC in Hartford, CT is seeking an Operations Manager to support sales, install and service teams, ensuring a 5-star customer experience. The role leads technicians and coordinators, drives continuous improvement, and manages performance, training, and vendor relations.

The position requires leadership, calendar coordination, and effective communication across departments, with a focus on safety, scheduling, and budgeting. The role is on-site with standard business hours.

Qualifications

• Must possess team leadership, customer service, organizational, computer, process/procedure and goal setting skills.
• Preferred supervisory, construction management, customer home sales/operations and/or healthcare product industry related experience and/or operations/project management.
• Strong interpersonal skills and ability to effectively communicate with teams across the entire organization.
• Excellent leadership and decision-making skills.
• Excellent oral and written communication skills, presentation skills, and project management skills.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Must be able to drive a forklift.

Responsibilities

• Supervises local/regional Field Technicians and Install and Service Coordinators.
• Supports day-to-day problem-solving and troubleshooting for the team.
• Fosters a continuous improvement culture with KPI tracking and processes.
• Screen, hire, train and develop team members.
• Plans, coordinates and delivers training for new and existing team members.
• Responds to team questions and concerns and addresses conflicts.
• Manages performance including reviews, coaching, and recognition.
• Leads planning to improve department performance and align with Rocks.

Skills

Team Leadership

Customer Service

Organizational Skills

Computer Literacy

Process Improvement

Goal Setting

Interpersonal Skills

Communication Skills

Project Management

Microsoft Office

Forklift Operation

Job description

Lifeway Mobility Holdings LLC in Hartford, CT is seeking an Operations Manager to support sales, install and service teams, ensuring a 5-star customer experience. The role leads technicians and coordinators, drives continuous improvement, and manages performance, training, and vendor relations.

The position requires leadership, calendar coordination, and effective communication across departments, with a focus on safety, scheduling, and budgeting. The role is on-site with standard business hours.