Mobility Concierge - Houston Parking Tech & Service

RiseMe; Houston (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

SP+ (a Metropolis company) is seeking a Mobility Specialist in Houston to greet guests, assist with parking enrollment, and deliver friendly, professional service. You will support technology-driven parking experiences and uphold safety standards in a fast-paced environment.

The role emphasizes customer focus, reliable attendance, and the ability to operate mobile devices while educating customers on Metropolis parking technology.

Qualifications

• High school diploma or GED preferred, but not required.
• Prior parking industry experience preferred, but not required.
• Strong customer service orientation with a willingness to go above and beyond.
• Comfortable using mobile devices and technology (iPad, iPhone, Android).
• Ability to communicate effectively in spoken English with customers and team members.
• Strong interpersonal and communication skills.
• Reliable, adaptable, and able to thrive in a fast-paced environment.

Responsibilities

• Greet and assist guests in parking lots and garages, providing professional and friendly service.
• Educate customers on Metropolis parking technology and assist with enrollment as needed.
• Promote positive customer relationships by delivering excellent customer service.
• Respond to customer questions and concerns confidently and courteously.
• Patrol parking areas to identify vehicles without proper payment or authorization.
• Issue parking violations per company policies.
• Document violations using mobile devices with photo documentation.
• Maintain cleanliness of parking lots, garages, and common areas.
• Identify and report hazards or maintenance issues promptly.
• Sweep floors, collect trash, and empty receptacles as needed.
• Perform basic vehicle maintenance tasks as needed.
• Work independently and as part of a team.
• Observe all safety protocols at all times.
• Perform additional duties as assigned.

Skills

Customer service

Communication

English proficiency

Teamwork

Stamina

Tech-savviness

Education

High school diploma or GED

Job description

SP+ (a Metropolis company) is seeking a Mobility Specialist in Houston to greet guests, assist with parking enrollment, and deliver friendly, professional service. You will support technology-driven parking experiences and uphold safety standards in a fast-paced environment.

The role emphasizes customer focus, reliable attendance, and the ability to operate mobile devices while educating customers on Metropolis parking technology.