Customer-Facing Mobility & Parking Tech Specialist

Metropolis Technologies; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

SP+ in Houston seeks a Mobility Specialist to be the face of our technology-driven parking experience. You’ll assist guests, enroll customers in Metropolis parking tech, and deliver courteous service in a fast-paced environment.

You’ll patrol lots, document violations, maintain cleanliness, report hazards, and perform basic vehicle maintenance. Great communication and reliability are essential for success in this role.

Qualifications

• High school diploma or GED preferred, but not required.
• Prior parking industry experience preferred, but not required.
• Strong customer service orientation with a willingness to go above and beyond.
• Comfortable using mobile devices and technology (iPad, iPhone, Android devices).
• Ability to communicate effectively in spoken English with customers and team members.
• Strong interpersonal and communication skills; reliable and adaptable in a fast-paced environment.

Responsibilities

• Greet and assist guests in parking lots and garages, providing professional and friendly service.
• Educate customers on Metropolis parking technology and assist with enrollment as needed.
• Promote positive customer relationships by consistently delivering excellent customer service.
• Respond to customer questions and concerns confidently and courteously.
• Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization.
• Issue parking violations in accordance with company policies.
• Document violations using company-provided mobile devices, including photo documentation.
• Maintain the cleanliness of parking lots, garages, and common areas.
• Identify and report debris, hazards, or maintenance issues promptly.
• Sweep floors, collect trash, and empty trash receptacles as needed.
• Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep.
• Work independently and collaboratively as part of a team.
• Observe all safety protocols at all times.
• Perform additional duties as assigned.

Skills

Customer service

Mobile devices

English communication

Interpersonal skills

Education

High school diploma or GED

Job description

SP+ in Houston seeks a Mobility Specialist to be the face of our technology-driven parking experience. You’ll assist guests, enroll customers in Metropolis parking tech, and deliver courteous service in a fast-paced environment.

You’ll patrol lots, document violations, maintain cleanliness, report hazards, and perform basic vehicle maintenance. Great communication and reliability are essential for success in this role.