Mobile Vehicle Condition Inspector

ACV Auctions; Spring (TX); Hybrid; USD 40,000 - 56,000; Full time

Job summary

ACV Auctions is seeking an enthusiastic Inspector who loves cars and wants to join a growing company. Inspectors are the face of ACV, combining knowledge of cars with strong communication to explain conditions to clients.

You will inspect vehicles at dealerships, auctions, and off-lease, prepare condition reports with repair estimates, and collaborate with sales to list vehicles on the platform; travel to dealerships and document findings.

Qualifications

• 1 year(s) experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting
• Ability to drive a manual & automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and products
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

Skills

Attention to detail

Customer service

Communication

Independence

Problem solving

English proficiency

Driver's license

Technology & software basics

Manual labor capability

Team collaboration

Job description

ACV Auctions is seeking an enthusiastic Inspector who loves cars and wants to join a growing company. Inspectors are the face of ACV, combining knowledge of cars with strong communication to explain conditions to clients.

You will inspect vehicles at dealerships, auctions, and off-lease, prepare condition reports with repair estimates, and collaborate with sales to list vehicles on the platform; travel to dealerships and document findings.