Mobile Teller: Elevate Customer Experience & Digital Demos

M&T Bank Corporation; Trumbull (CT); Vor Ort; USD 29.000 - 44.000; Vollzeit

Zusammenfassung

M&T Bank Corporation in Trumbull, CT is seeking a Float Teller to support branch customer experience through digital engagement, lobby management, and everyday banking transactions. You will travel between branches within a designated area to assist staff and ensure accurate and timely processing of cash and account services.

Responsibilities include balancing transactions, addressing customer needs, logging complaints, and supporting AML/KYC compliance.

Qualifikationen

• High school diploma or GED.
• 6 months customer service experience.
• Ability to travel between branches as needed.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven exceptional customer service.
• Well-organized and time-managed.
• Proficient with internet/branch systems.

Aufgaben

• Provide differentiated service with digital demonstrations and cross-sell opportunities.
• Balance and process transactions accurately and efficiently.
• Resolve escalated account issues and log complaints in the system.
• Transition sales opportunities to appropriate partners.
• Support branch operations (cash ordering, vault, ATM, wires).
• Perform AML/KYC-related activities and ensure policy compliance.

Kenntnisse

Verbal communication

Interpersonal skills

Customer service

Organization

Time management

Prioritization

Internet literacy

Ausbildung

High school diploma or GED

6 months customer service

Data entry experience

Cash handling experience

Jobbeschreibung

M&T Bank Corporation in Trumbull, CT is seeking a Float Teller to support branch customer experience through digital engagement, lobby management, and everyday banking transactions. You will travel between branches within a designated area to assist staff and ensure accurate and timely processing of cash and account services.

Responsibilities include balancing transactions, addressing customer needs, logging complaints, and supporting AML/KYC compliance.