Mobile Teller: Elevate Customer Experience Across Branches

M&T Bank Corporation; Carlisle (Cumberland County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Carlisle, PA is seeking a Float Teller to enhance branch customer experience through digital engagement, lobby management, and retail servicing. You will travel between branches, process transactions accurately, and support AML/KYC compliance while promoting banking services.

This role emphasizes empathy, flexibility, and strong communication as part of our community-focused bank. Join a trusted financial partner with a commitment to service excellence.

Qualifications

• High school diploma or GED; minimum 6 months customer service, data entry and/or cash handling experience.
• Willingness to travel between branches as needed.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Actively engage in lobby management; greet customers and address needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues until resolution; log customer complaints.
• Transition identified sales opportunities and provide introduction to appropriate banking partner.
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, wires).
• Process customer/account maintenance accurately.
• Complete AML/KYC related activities; adhere to compliance controls.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank Corporation in Carlisle, PA is seeking a Float Teller to enhance branch customer experience through digital engagement, lobby management, and retail servicing. You will travel between branches, process transactions accurately, and support AML/KYC compliance while promoting banking services.

This role emphasizes empathy, flexibility, and strong communication as part of our community-focused bank. Join a trusted financial partner with a commitment to service excellence.