Mobile Branch Teller: Customer‑Centric Banking on the Go

001 Manufacturers and Traders Trust Co; Wilmington (DE); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Volunteer time

Job summary

M&T Bank Corporation is seeking a Float Teller to enhance our branch customer experience through digital engagement, lobby management, and accurate transaction processing. The role involves traveling between branches within the area to support staff and ensure seamless customer service.

Responsibilities include handling cash and routine maintenance, logging complaints, and identifying self‑service opportunities to improve the customer journey.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Ability to travel between branches as needed.
• Proven verbal communication and interpersonal skills.
• Well-organized with strong time management.
• Proficient with internet and basic technology.
• Bilingual proficiency preferred based on branch needs.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Own escalated account services issues until resolution and log complaints.
• Transition sales opportunities and introduce customers to banking partners.
• Perform branch operations (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance and AML/KYC activities.
• Maintain internal controls and support audit/regulatory standards.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Bilingual

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a Float Teller to enhance our branch customer experience through digital engagement, lobby management, and accurate transaction processing. The role involves traveling between branches within the area to support staff and ensure seamless customer service.

Responsibilities include handling cash and routine maintenance, logging complaints, and identifying self‑service opportunities to improve the customer journey.