Mobile Tech Advisor: Elevate Customer Solutions

T-Mobile; Mebane (NC); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Holidays

Parental leave

Mobile service discounts

Home internet discounts

Pet insurance

Commuter and transit programs

Job summary

T-Mobile is hiring for a Mobile Associate in the United States. The role focuses on helping customers through their shopping journey by delivering personalized technology and service solutions, using digital tools to demonstrate coverage and plans, and completing required training to stay current with wireless innovations.

Engagement with customers, cross‑channel collaboration, and a proactive, service‑oriented approach are essential to success and advancement.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Contribute to team initiatives and assist with other duties as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate in the United States. The role focuses on helping customers through their shopping journey by delivering personalized technology and service solutions, using digital tools to demonstrate coverage and plans, and completing required training to stay current with wireless innovations.

Engagement with customers, cross‑channel collaboration, and a proactive, service‑oriented approach are essential to success and advancement.