Mobile Tech & Customer Champion (Stock Grants)

T-MOBILE USA, Inc.; Ellisville (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k) plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced store environment.

You will build product knowledge, use digital tools, and deliver exceptional service to improve customer satisfaction and loyalty. The role emphasizes teamwork, training, and delivering value through Total Rewards benefits.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service and/or sales experience in a retail setting preferred.
• Passionate about helping customers and driving sales.
• Strong communication and teamwork skills, with willingness to learn.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Product knowledge

Education

High School Diploma/GED

6 months CS/Sales experience

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced store environment.

You will build product knowledge, use digital tools, and deliver exceptional service to improve customer satisfaction and loyalty. The role emphasizes teamwork, training, and delivering value through Total Rewards benefits.