Mobile Tech & Service Specialist — Growth & Stock Benefits

tmobile; Broken Arrow (OK); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Health, dental, vision

Paid time off

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers in a fast-paced retail setting, demonstrating technology and service plan options while delivering personalized solutions.

The role emphasizes customer service, product knowledge, and teamwork, with on-the-job training and opportunities for growth. Competitive hourly pay, comprehensive benefits, and stock grants are offered.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and customer service skills required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers in a fast-paced retail setting, demonstrating technology and service plan options while delivering personalized solutions.

The role emphasizes customer service, product knowledge, and teamwork, with on-the-job training and opportunities for growth. Competitive hourly pay, comprehensive benefits, and stock grants are offered.