Mobile Tech & Service Specialist

T-Mobile; Kimball (TN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

401(k)

Paid time off

Job summary

T-Mobile is hiring for a Retail Associate who helps customers with technology and service needs in a fast-paced store. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product proficiency.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience preferred.
• Eye for product knowledge and ability to learn new tech.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.

Skills

Customer service

Communication

Sales

Teamwork

Multitasking

Change agility

Customer problem solving

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Retail Associate who helps customers with technology and service needs in a fast-paced store. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product proficiency.