Mobile Tech & Service Specialist

T-Mobile; Kearney (NE); On-site; USD 25,000 - 30,000; Full time

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, while sharpening skills in digital tools and service planning. We offer competitive hourly pay including training pay, along with incentives and comprehensive benefits.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Teamwork

Communication

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, while sharpening skills in digital tools and service planning. We offer competitive hourly pay including training pay, along with incentives and comprehensive benefits.