Mobile Tech & Service Specialist

T-Mobile; Georgia; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Job summary

T-Mobile is hiring for a retail role in the United States, offering a competitive base salary and total rewards package. The position focuses on assisting customers with technology solutions, building product knowledge, and guiding shoppers through their journey.

Training is provided to develop retail processes and wireless innovations. Responsibilities include delivering personalized service, using digital tools to explain plans and devices, and collaborating across channels to ensure a smooth

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Communication

Sales

Multitasking

Engaging People

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a retail role in the United States, offering a competitive base salary and total rewards package. The position focuses on assisting customers with technology solutions, building product knowledge, and guiding shoppers through their journey.

Training is provided to develop retail processes and wireless innovations. Responsibilities include delivering personalized service, using digital tools to explain plans and devices, and collaborating across channels to ensure a smooth