Mobile Tech & Service Specialist

T-Mobile; City of Middletown (NY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health benefits

Job summary

T-Mobile in New York is seeking a Retail Associate to engage customers and guide them through technology and service options in a fast-paced setting. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to boost satisfaction and loyalty.

The role emphasizes strong communication, problem solving, and teamwork, with structured training and opportunities for growth within the company.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile in New York is seeking a Retail Associate to engage customers and guide them through technology and service options in a fast-paced setting. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to boost satisfaction and loyalty.

The role emphasizes strong communication, problem solving, and teamwork, with structured training and opportunities for growth within the company.