Mobile Tech & Service Guru | Retail Expert

T-Mobile; Visalia (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates in Visalia, CA to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide shoppers along their journey.

The role emphasizes customer interaction, use of digital tools, and service-plan recommendations, with success tied to customer satisfaction and teamwork. Training is provided; full-time roles include medical, dental, and vision coverage, stock

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Demonstrates strong communication, problem solving, and teamwork skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service/sales experience (Preferred)

Job description

T-Mobile USA, Inc. is hiring Mobile Associates in Visalia, CA to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide shoppers along their journey.

The role emphasizes customer interaction, use of digital tools, and service-plan recommendations, with success tied to customer satisfaction and teamwork. Training is provided; full-time roles include medical, dental, and vision coverage, stock