Mobile Tech & Service Expert — Stock Grants

T-Mobile; Hannibal (MO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Stock purchase plan

Employee discounts

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool use, and service plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Strong communication and problem solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Problem solving

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool use, and service plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.