Mobile Tech Sales Pro – Stock Grants & Training Pay

T-Mobile USA; Montgomery (AL); On-site; USD 25,000 - 32,000; Full time

Job summary

At T-Mobile USA, a retail associate engages customers to understand technology and service needs, demonstrates plans and features, and guides shoppers through a fast-paced environment. The role emphasizes product knowledge, digital tool usage, and exceptional customer service to foster loyalty and satisfaction.

Starting hourly pay is $18 with $5 training pay; after training, eligible for incentives and stock grants.

Qualifications

• Change agility is required.
• Strong communication skills are essential.
• Experience solving customer problems.
• Customer service experience is expected.
• Engaging customers and colleagues is important.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile USA, a retail associate engages customers to understand technology and service needs, demonstrates plans and features, and guides shoppers through a fast-paced environment. The role emphasizes product knowledge, digital tool usage, and exceptional customer service to foster loyalty and satisfaction.

Starting hourly pay is $18 with $5 training pay; after training, eligible for incentives and stock grants.