Mobile Tech & Service Advocate

T-Mobile US Inc.; California; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental and family leave

Discount on mobile service

Job summary

T-Mobile USA is seeking motivated Mobile Associates to join our retail team. As a learning role, you will gain proficiency in delivering personalized technology and service solutions while building relationships with customers.

You'll participate in on-the-job training, learn our network offerings, plans, and devices, and progress toward the Mobile Expert role. Competitive pay, benefits, and stock programs support your growth.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Multitasking

Change agility

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking motivated Mobile Associates to join our retail team. As a learning role, you will gain proficiency in delivering personalized technology and service solutions while building relationships with customers.

You'll participate in on-the-job training, learn our network offerings, plans, and devices, and progress toward the Mobile Expert role. Competitive pay, benefits, and stock programs support your growth.