Mobile Tech & Service Advisor

T-MOBILE USA, Inc.; Effingham (IL); On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual stock grants

Job summary

T-Mobile USA, Inc. is seeking a front-line Associate to support retail operations, engage customers, and facilitate technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey while developing skills in customer interaction and digital tool usage. This role contributes to customer satisfaction and loyalty.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Communication

Sales

Problem solving

Teamwork

Multitasking

Engaging people

Change agility

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a front-line Associate to support retail operations, engage customers, and facilitate technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey while developing skills in customer interaction and digital tool usage. This role contributes to customer satisfaction and loyalty.