Mobile Tech Sales Associate – Growth & Stock Grants

T-Mobile; Hyattsville (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) and retirement plans

Medical, dental and vision insurance

Paid time off & holidays

Flexible spending account

Disability and life insurance

Mobile service/home internet discounts

Job summary

T-Mobile’s Hyattsville, MD location seeks Mobile Associates to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by satisfaction and knowledge proficiency. Training and growth are highlighted with strong benefits and equity opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and problem-solving skills; ability to engage customers and work with teams.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Teamwork Orientation

Age 18+

US Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile’s Hyattsville, MD location seeks Mobile Associates to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by satisfaction and knowledge proficiency. Training and growth are highlighted with strong benefits and equity opportunities.