Mobile Tech & Plans Expert — Retail Sales

T-Mobile; Hurricane (UT); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Medical, dental, and vision insurance

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, focusing on satisfaction.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with training to support growth and success within the team.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience in retail preferred.
• Willingness to learn and develop product knowledge.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment. (Preferred)

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, focusing on satisfaction.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with training to support growth and success within the team.