Mobile Tech & Customer Solutions Specialist

tmobile; Town of Herkimer (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Stock grants

401(k)

Paid time off

Employee discounts

Job summary

At T-Mobile, we invest in YOU! This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.

It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience preferred in a retail environment.
• Strong communication and problem-solving abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.

It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations.