Mobile Tech & Customer Solutions Specialist

T-Mobile; Kaufman (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

T-Mobile in Kaufman, TX is hiring Mobile Associates to connect customers with the right technology and service plans. You'll build product knowledge, demonstrate features, and guide shoppers through their journey in a fast-paced retail environment.

You'll develop skills in customer interaction and digital tool usage, participate in on-the-job training, and collaborate with teammates to deliver a seamless experience. The role emphasizes customer satisfaction and loyalty.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Provide customer service and sales to deliver tailored technology and service solutions.
• Demonstrate network coverage and plan features using digital tools.
• Complete required training to learn retail processes and wireless tech.
• Collaborate across channels to ensure a seamless customer experience.
• Perform additional duties and projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Customer Problem Solving

Engaging People

Multitasking

Teamwork Orientation

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile in Kaufman, TX is hiring Mobile Associates to connect customers with the right technology and service plans. You'll build product knowledge, demonstrate features, and guide shoppers through their journey in a fast-paced retail environment.

You'll develop skills in customer interaction and digital tool usage, participate in on-the-job training, and collaborate with teammates to deliver a seamless experience. The role emphasizes customer satisfaction and loyalty.