Mobile Tech & Customer Solutions Associate — Stock Grants

T-Mobile; Cranberry Township (Butler County); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile is seeking a Retail Associate to engage customers and address their technology and service needs in a fast-paced environment. The role emphasizes product knowledge, technology solutions, and guiding customers along their shopping journey.

Responsibilities include demonstrating features, building customer relationships, and leveraging digital resources to improve satisfaction. A High School Diploma or GED is required, with prior retail or sales experience preferred.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Legal to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Communication

Sales

Problem solving

Teamwork

Multitasking

Engaging people

Change agility

Legal work eligibility

18+ years old

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Retail Associate to engage customers and address their technology and service needs in a fast-paced environment. The role emphasizes product knowledge, technology solutions, and guiding customers along their shopping journey.

Responsibilities include demonstrating features, building customer relationships, and leveraging digital resources to improve satisfaction. A High School Diploma or GED is required, with prior retail or sales experience preferred.