Mobile Tech & Customer Experience Specialist

Comcast (CC) of Willow Grove; Westminster (CO); On-site; USD 26,000 - 32,000; Full time

Job summary

Comcast is hiring a Retail Service Associate in Westminster, CO to support the store team with mobile activations, education, and exceptional customer service. The role focuses on device setup, troubleshooting, and ensuring a clean, welcoming store environment.

Responsibilities include assisting with activations, account security, warranties, accessories upsell, and efficient in-store operations while maintaining Comcast standards and customer satisfaction.

Qualifications

• High School Diploma / GED (Required)
• 0-2 Years Relevant Work Experience
• Comcast Equal Opportunity Statement

Responsibilities

• Mobile Activations & Customer Education: provide a white-glove experience activating devices and educating customers on accessories and features.
• Mobile Elevations: troubleshoot complex device or service issues and assist with account security and device replacement.
• Mobile Support: transfer contacts, reset passwords, configure SIM/eSIM, diagnose issues, and process returns in accordance with policies.
• On-Demand Delivery, BAPIS & XM Upsell: fulfill on-demand deliveries and upsell accessories or add-ons.
• Provide hands-on demonstrations and support store resets to ensure merchandising readiness.
• Maintain visual standards and inventory organization; facilitate rapid device swaps and equipment returns.

Skills

Communication

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate in Westminster, CO to support the store team with mobile activations, education, and exceptional customer service. The role focuses on device setup, troubleshooting, and ensuring a clean, welcoming store environment.

Responsibilities include assisting with activations, account security, warranties, accessories upsell, and efficient in-store operations while maintaining Comcast standards and customer satisfaction.