Mobile Tech & Customer Experience Specialist

T-Mobile; Honolulu (HI); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus $10,000

Relocation benefit $10,000

Annual stock grant

Employee stock purchase plan

Job summary

T-Mobile USA is hiring Mobile Associates to support retail operations in a fast-paced environment. You will learn product knowledge, demonstrate technology, and assist customers through their shopping journey.

Entry expectations include a high school diploma and strong customer service skills; external candidates may receive a $10,000 sign-on bonus. Benefits and stock grants are part of Total Rewards.

Qualifications

• High school diploma or GED required.
• 6 months of customer service or sales experience preferred in retail.
• Legal right to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues to support a seamless customer experience and team initiatives.
• Perform other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Age 18+

Work Authorization

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA is hiring Mobile Associates to support retail operations in a fast-paced environment. You will learn product knowledge, demonstrate technology, and assist customers through their shopping journey.

Entry expectations include a high school diploma and strong customer service skills; external candidates may receive a $10,000 sign-on bonus. Benefits and stock grants are part of Total Rewards.