Mobile Store Specialist - Customer-Focused & Growth-Ready

T-MOBILE USA, Inc.; Lebanon (TN); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off and holidays

Employee stock grants

Tuition assistance

Job summary

T-MOBILE USA, Inc. is seeking Mobile Associates to enhance customer experience in retail environments. Successful candidates will engage with customers, recommend solutions, and build relationships, ensuring exceptional service.

This role requires a High School Diploma/GED, strong communication skills, and at least 6 months of sales or customer service experience. Employees benefit from competitive compensation, stock options, and comprehensive health benefits.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Proactively engage with customers in a high-traffic retail environment.
• Use digital tools to enhance customer interactions and onboard customers.
• Educate and recommend T-Mobile solutions to deepen customer relationships.
• Follow up with customers and manage Be Back processes.
• Build rapport with nearby leadership to support customer experience.

Skills

Coaching

Communication

Consultative Selling

Customer Engagement

Sales Techniques

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is seeking Mobile Associates to enhance customer experience in retail environments. Successful candidates will engage with customers, recommend solutions, and build relationships, ensuring exceptional service.

This role requires a High School Diploma/GED, strong communication skills, and at least 6 months of sales or customer service experience. Employees benefit from competitive compensation, stock options, and comprehensive health benefits.