Mobile Experience Specialist

T-Mobile; Brea (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Health insurance

Paid time off

Paid holidays

Parental leave

Discounts on services

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate in a fast-paced retail environment. You will engage customers, demonstrate technology and service solutions, and guide shoppers through their journey with product knowledge and digital tools.

Requirements include a High School Diploma or GED and at least 6 months of customer service or sales experience in retail. The role offers competitive pay ($19.50 base + $5 training pay) and comprehensive benefits, stock grants, and career growth opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.
• Must be at least 18 years old.
• Strong communication and customer service skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Handle other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

US Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate in a fast-paced retail environment. You will engage customers, demonstrate technology and service solutions, and guide shoppers through their journey with product knowledge and digital tools.

Requirements include a High School Diploma or GED and at least 6 months of customer service or sales experience in retail. The role offers competitive pay ($19.50 base + $5 training pay) and comprehensive benefits, stock grants, and career growth opportunities.