Retail Mobile Tech Concierge

Comcast; Taylor (MI); On-site; USD 19,286 - 26,174; Full time

Job summary

Comcast is seeking a full-time Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, assisting with activations, education, troubleshooting, and escalations to ensure customers leave confident and excited about Comcast products and services.

You will also handle on-demand deliveries, returns, exchanges, and upsell accessories, while

Qualifications

• High School Diploma or equivalent.
• Open availability including days, evenings, weekends, and holidays.
• Regular, punctual attendance.
• Able to lift 25 pounds and stand for long periods.

Responsibilities

• Activate mobile devices and educate customers on setup.
• Troubleshoot and resolve device or service issues.
• Assist with activations, escalations, and account security.
• Support on-demand deliveries, exchanges, and upsell accessories.
• Maintain store cleanliness and organized product displays.

Skills

Customer-Focused

Workplace Organization

Teamwork

Self-Motivation

Resilience

Communication

Professional Integrity

Education

High School Diploma or GED

Job description

Comcast is seeking a full-time Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, assisting with activations, education, troubleshooting, and escalations to ensure customers leave confident and excited about Comcast products and services.

You will also handle on-demand deliveries, returns, exchanges, and upsell accessories, while