Mobile Tech & Customer Experience Associate

T-Mobile; Hilo (HI); On-site; USD 23,298 - 33,182; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock grants

Paid time off

Tuition assistance

Job summary

T-Mobile is looking for Mobile Associates who support retail operations by engaging customers and meeting their technology needs in a dynamic environment. This role emphasizes building product knowledge and enhancing customer experience, leading to strong relationships and loyalty.

Mobile Associates will receive an initial training pay and have opportunities for promotion. T-Mobile offers extensive benefits including medical, dental, and employee stock grants.

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales for personalized solutions.
• Utilize digital tools for effective customer engagement.
• Complete required training for retail processes and wireless technology.
• Collaborate with colleagues for a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

T-Mobile is looking for Mobile Associates who support retail operations by engaging customers and meeting their technology needs in a dynamic environment. This role emphasizes building product knowledge and enhancing customer experience, leading to strong relationships and loyalty.

Mobile Associates will receive an initial training pay and have opportunities for promotion. T-Mobile offers extensive benefits including medical, dental, and employee stock grants.