Mobile Tech Concierge

T-MOBILE USA, Inc.; Littleton (MA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Annual stock grant

On-the-job training pay

Job summary

T-Mobile USA, Inc. is seeking a motivated Retail Associate to engage customers and help them choose technology and service solutions in a fast-paced store environment.

The role requires building product knowledge, demonstrating features, and guiding customers through their shopping journey while developing skills in customer interaction and digital tools. It emphasizes teamwork and resolving issues to boost customer satisfaction.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Team collaboration

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a motivated Retail Associate to engage customers and help them choose technology and service solutions in a fast-paced store environment.

The role requires building product knowledge, demonstrating features, and guiding customers through their shopping journey while developing skills in customer interaction and digital tools. It emphasizes teamwork and resolving issues to boost customer satisfaction.