Mobile Store-in-Store Specialist — Dynamic Customer Experience

T-Mobile; Richmond (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

T-Mobile Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk, delivering energy, passion, and expertise to every customer interaction in a high-traffic setting. You educate, demonstrate, and recommend solutions to help customers stay connected to what matters most.

The role emphasizes outstanding customer service, relationship-building, and proactive sales activities within a dynamic environment.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in retail preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Engage with customers in a high-traffic retail setting, educate on products, and showcase member benefits.
• Complete training on store-in-store processes, products, and systems to deliver great customer experiences.
• Proactively attract customers, follow up, collect referrals, and build relationships to drive sales.

Skills

Coaching

Leadership

Sales Techniques

Customer Education

Sales

Customer Communications

Product Knowledge

Customer Referrals

Sales Prospecting

Consultative Selling

Customer Needs Identification

Education

High School Diploma/GED

Job description

T-Mobile Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk, delivering energy, passion, and expertise to every customer interaction in a high-traffic setting. You educate, demonstrate, and recommend solutions to help customers stay connected to what matters most.

The role emphasizes outstanding customer service, relationship-building, and proactive sales activities within a dynamic environment.