Mobile Store-in-Store Associate — Tech Sales & Growth

T-MOBILE USA, Inc.; San Dimas (CA); On-site; USD 55,104,000 - 71,635,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate in a high-traffic retail setting. You will engage customers, educate them on solutions, and build relationships to drive sales. Training will cover new products and processes, with emphasis on customer experience and achieving quality of sale metrics.

The role emphasizes proactive engagement, solution-based selling, and ongoing learning to ensure customer readiness. Compensation includes hourly pay, training pay, and incentives.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Identify customer needs and use solution-based selling techniques to demonstrate value of T-Mobile products and services.
• Complete training on in-store experience, products and processes; review results, promotions, and updates to be Customer Ready at all times.
• Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate in a high-traffic retail setting. You will engage customers, educate them on solutions, and build relationships to drive sales. Training will cover new products and processes, with emphasis on customer experience and achieving quality of sale metrics.

The role emphasizes proactive engagement, solution-based selling, and ongoing learning to ensure customer readiness. Compensation includes hourly pay, training pay, and incentives.