Mobile Store Associate – In-Store Sales & Service

T-MOBILE USA, Inc.; McDonough (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee discounts

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate (Store-in-Store) to engage customers in a fast-paced retail setting, demonstrate and sell wireless solutions, and drive a superior customer experience.

You will learn products, processes, and tools to educate customers and close sales while maintaining high service standards. The role emphasizes relationship building with customers and store teams, leveraging digital tools, and meeting quality of sale metrics.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience, retail preferred.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment using digital tools and effective communication to showcase T-Mobile solutions.
• Identify customer needs and apply solution-based selling to demonstrate value of products and services, including onboarding and self-serve options.
• Complete training on in-store processes, products, and systems; stay customer-ready by reviewing promotions and updates in internal resources; support store onboarding of customers.
• Builds relationships with store leadership and nearby teams to support the customer experience from account setup to device support and servicing.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate (Store-in-Store) to engage customers in a fast-paced retail setting, demonstrate and sell wireless solutions, and drive a superior customer experience.

You will learn products, processes, and tools to educate customers and close sales while maintaining high service standards. The role emphasizes relationship building with customers and store teams, leveraging digital tools, and meeting quality of sale metrics.