Mobile Solutions Specialist (Customer Tech & Sales)

T-Mobile; Reston (VA); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Disability coverage

Life insurance

Mobile service discounts

Home internet discounts

Job summary

T-Mobile is hiring for a Mobile Associate to engage customers in a fast-paced retail environment and help them with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role focuses on developing customer interaction skills, using digital tools, and recommending service plans to enhance the customer experience. Training and incentives are part of the career path.

Qualifications

• High school diploma or GED is required.
• Experience in customer service or sales in a retail setting is preferred.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete training to build knowledge of retail processes and wireless tech innovations.
• Collaborate with teammates across channels to ensure a seamless customer experience.
• Fulfill other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma or GED

Job description

T-Mobile is hiring for a Mobile Associate to engage customers in a fast-paced retail environment and help them with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role focuses on developing customer interaction skills, using digital tools, and recommending service plans to enhance the customer experience. Training and incentives are part of the career path.