Mobile Solutions & Customer Care Specialist

T-Mobile; California (MO); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

401(k)

Health insurance

Paid time off

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations, engage customers, and guide them through technology and service options. You will build product knowledge, demonstrate solutions, and assist customers as they shop, while growing skills in digital tools and service plan recommendations.

The role emphasizes customer interaction, problem solving, and delivering an outstanding shopping experience in a fast-paced environment. Training and career growth opportunities are provided.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions
• Utilize digital tools to demonstrate network coverage, service plans, and product features
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Change Agility

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to support retail operations, engage customers, and guide them through technology and service options. You will build product knowledge, demonstrate solutions, and assist customers as they shop, while growing skills in digital tools and service plan recommendations.

The role emphasizes customer interaction, problem solving, and delivering an outstanding shopping experience in a fast-paced environment. Training and career growth opportunities are provided.