Mobile Solutions Specialist - Customer Experience

T-Mobile; Lowell (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental, vision insurance

Tuition assistance

Job summary

T-Mobile USA is hiring Mobile Associates to join a Retail Team of Experts. You will learn and grow through in‑store training, demonstrate latest technology, and help customers choose device and service solutions. This entry‑level role emphasizes customer care, teamwork, and ongoing skill development.

The position offers a competitive hourly base pay, including training pay, with opportunities for promotion to Mobile Expert and eligibility for stock grants and benefits.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience.
• Strong customer advocacy and willingness to learn.

Responsibilities

• Build proficiency to serve customers and deliver a world‑class experience.
• Assist customers online, in‑store or via Care to complete their shopping journey.
• Demonstrate devices and services and uncover customer needs.
• Provide personalized solutions including accessories and IoT devices.
• Balance customer needs with performance goals and teamwork.

Skills

Customer service

Sales experience

Communication skills

Team collaboration

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring Mobile Associates to join a Retail Team of Experts. You will learn and grow through in‑store training, demonstrate latest technology, and help customers choose device and service solutions. This entry‑level role emphasizes customer care, teamwork, and ongoing skill development.

The position offers a competitive hourly base pay, including training pay, with opportunities for promotion to Mobile Expert and eligibility for stock grants and benefits.