Mobile Solutions Specialist

T-Mobile; Poway (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental leave

Family benefits

Tuition assistance

Disability insurance

Life insurance

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers in partner-store environments, promote wireless solutions, and deliver exceptional service.

You will use digital tools and consultative selling to identify needs, onboard customers, and help them choose the right plans and devices. The role emphasizes meeting sales targets, delivering quality customer experiences, and supporting store teams.

Qualifications

• High school diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and product knowledge required.

Responsibilities

• Engage proactively with customers in a high-traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to onboard customers effectively.
• Complete ongoing training and maintain knowledge of products, processes, and systems.
• Build rapport and trust with customers through personalized interactions and follow-up activities.
• Collaborate with store leadership to support customer account setup, device support, and servicing.
• Perform operational tasks including kiosk security, opening/closing procedures, and reporting lost assets.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers in partner-store environments, promote wireless solutions, and deliver exceptional service.

You will use digital tools and consultative selling to identify needs, onboard customers, and help them choose the right plans and devices. The role emphasizes meeting sales targets, delivering quality customer experiences, and supporting store teams.