Mobile Solutions Pro — Tech & Customer Sales

T-MOBILE USA, Inc.; Washington (District of Columbia); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Employee stock grants

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a customer-focused teammate to support retail operations, engage customers, and provide personalized device and service solutions in a fast-paced environment.

You will develop proficiency in customer service and sales through hands-on demonstrations, digital tools, and ongoing training, helping build customer loyalty and contribute to a seamless shopping experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Bilingual English/Spanish

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a customer-focused teammate to support retail operations, engage customers, and provide personalized device and service solutions in a fast-paced environment.

You will develop proficiency in customer service and sales through hands-on demonstrations, digital tools, and ongoing training, helping build customer loyalty and contribute to a seamless shopping experience.