Mobile Solutions & Customer Experience Specialist

T-Mobile; Ocean City (MD); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile is hiring for a Retail Associate to support store operations by helping customers with their technology and service needs in a fast-paced environment.

The role emphasizes customer service, sales proficiency, and the use of digital tools to illustrate network coverage and benefits. Training is provided to build product and process knowledge, with opportunities for career growth and annual stock incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Education

High School Diploma

Job description

T-Mobile is hiring for a Retail Associate to support store operations by helping customers with their technology and service needs in a fast-paced environment.

The role emphasizes customer service, sales proficiency, and the use of digital tools to illustrate network coverage and benefits. Training is provided to build product and process knowledge, with opportunities for career growth and annual stock incentives.