Mobile Solutions Consultant

T-Mobile; San Gabriel (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in retail environments, providing personalized technology and service solutions. You will use digital tools to showcase network coverage and benefits, complete product training, and help customers find the right devices and plans.

Training pay is provided during onboarding, with opportunities for growth and stock grants as part of total rewards. All team members contribute to a seamless customer experience, with competitive base pay and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile is seeking a Mobile Associate to engage customers in retail environments, providing personalized technology and service solutions. You will use digital tools to showcase network coverage and benefits, complete product training, and help customers find the right devices and plans.

Training pay is provided during onboarding, with opportunities for growth and stock grants as part of total rewards. All team members contribute to a seamless customer experience, with competitive base pay and