Mobile Solutions & Customer Experience Specialist

T-Mobile; Streamwood (IL); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate solutions, and assist customers throughout the shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations. Training, incentives, and a comprehensive benefits package help support your growth and earnings in a fast-paced environment.

Qualifications

• Requires High School Diploma or GED.
• 6 months of customer service or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate solutions, and assist customers throughout the shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations. Training, incentives, and a comprehensive benefits package help support your growth and earnings in a fast-paced environment.