Mobile Solutions Associate

T-Mobile US Inc.; Shreveport (LA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental vision plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in-store and online, demonstrating devices and services while uncovering needs and offering tailored solutions. You will work with a team to drive the shopping experience and grow product knowledge.

The role emphasizes a learning path from Mobile Associate to Mobile Expert, with a focus on outstanding customer experiences and a supportive team environment.

Qualifications

• Customer service and sales experience welcomed.
• Ability to educate customers about products and services.
• Comfort with in-store technology demonstrations.

Responsibilities

• Help customers resume their shopping journey in-store or online.
• Demonstrate latest technology and explain solutions to customers.
• Build personalized solutions beyond device plans and accessories.
• Maintain composure, integrity, and customer focus in interactions.
• Utilize digital tools for onboarding and demonstrations.
• Collaborate with teammates and store leadership to identify and pass leads.

Skills

Customer service

Sales

Communication

Relationship building

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in-store and online, demonstrating devices and services while uncovering needs and offering tailored solutions. You will work with a team to drive the shopping experience and grow product knowledge.

The role emphasizes a learning path from Mobile Associate to Mobile Expert, with a focus on outstanding customer experiences and a supportive team environment.