Mobile Solutions Advisor | Stock Grants & Benefits

tmobile; Mount Pleasant (MI); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Employee Stock Grants

Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Family Benefits

Tuition Assistance

Transit Discounts

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction and the use of digital tools. Success is measured by customer satisfaction and teamwork.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Customer Problem Solving

Customer Service

Sales

Teamwork Orientation

Change Agility

Engaging People

Multitasking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction and the use of digital tools. Success is measured by customer satisfaction and teamwork.