Mobile Service Growth Coach & Field Consultant
MSX International
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Descrizione del lavoro
MSX International is seeking a Mobile Service Business Consultant & Performance Coach to lead our Mobile Service program, coaching dealership owners and service managers on profitability, and providing hands-on training in mobile units. You will drive customer experience and revenue growth through consulting and sales coaching.
The role blends field training, KPI analysis, and process improvement across the territory, with up to 80% travel to dealerships and virtual delivery.
Competenze
- 3+ years of customer-facing experience in automotive industry.
- Wide-ranging background in automotive industry with corporate and retail knowledge.
- Knowledge of automotive service tools & equipment.
- Ability to train Technicians on Mobile Service tools & equipment.
- Understanding basic automotive systems to effectively communicate to technicians and Coordinators.
- Knowledge of Automotive Service Sales Process & Techniques.
- Ability to deliver sales training to MS Coordinators & Advisors.
- Must have rich experience in automotive training and facilitation.
- Knowledge of automotive parts operations.
- Excellent written and verbal communication skills.
- Proven record of accomplishment with program leadership.
- Excellent Organizational skills.
- Strong communication skills, both oral and written.
- Strong analytical skills
- Strong problem-solving skills
- Exceptional collaboration and persuasion skills
- Strong initiative and motivation.
Mansioni
- Lead the Mobile Service program and coach dealership management on profitability.
- Deliver technical and non-technical training at dealerships and virtually.
- Analyze KPIs, map workflows, and implement process improvements.
- Provide root-cause analysis and action plans to improve dealer performance.
- Support dealer recruitment and retention of MS Technicians & Coordinators.
Conoscenze
Formazione
Descrizione del lavoro
MSX International is seeking a Mobile Service Business Consultant & Performance Coach to lead our Mobile Service program, coaching dealership owners and service managers on profitability, and providing hands-on training in mobile units. You will drive customer experience and revenue growth through consulting and sales coaching.
The role blends field training, KPI analysis, and process improvement across the territory, with up to 80% travel to dealerships and virtual delivery.
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